How Narvar is Using AI to Revolutionize Post-Purchase Customer Experience
In today’s competitive retail environment, a successful business is no longer solely defined by the quality of its products or the affordability of its prices. With the increasing importance of customer experience, retailers are focusing on building long-lasting relationships with consumers. One of the most pivotal yet often overlooked aspects of the customer journey is the post-purchase experience. What happens after a customer clicks the “buy” button on an ecommerce website? The process of delivery, retention, and, if needed, returns, all play crucial roles in shaping customer loyalty and the retailer’s bottom line. This is where companies like Narvar have … Read more