Optum AI Chatbot Security Flaw Raises Major Concerns
Optum, a subsidiary of healthcare giant UnitedHealth Group, recently faced scrutiny after an internal Optum AI Chatbot used by employees was discovered to be publicly accessible online. Security researcher Mossab Hussein, from cybersecurity firm spiderSilk, identified the vulnerability, prompting the company to swiftly restrict access. The Optum AI chatbot, named “SOP Chatbot,” was designed to assist employees in navigating patient health insurance claims and disputes based on internal Standard Operating Procedures (SOPs). The exposed Optum AI Chatbot chatbot, although not containing sensitive patient data, raises critical questions about cybersecurity protocols, the risks of deploying AI in healthcare, and the role … Read more