Fraud Prevention Archives

Cash App’s $175 Million Settlement: Customer Refunds, Penalties, and Future Changes

January 20, 2025 by Mintu

In a groundbreaking move aimed at addressing years of customer complaints and security concerns, Cash App‘s parent company, Block Inc., has agreed to a settlement totaling up to $175 million. This includes $120 million in refunds and redress for affected customers, alongside $55 million in penalties. The settlement comes after regulatory investigations revealed troubling lapses in customer service and weak security protocols, which facilitated fraud on the popular peer-to-peer payment platform. The Settlement Details On January 18, 2025, the Consumer Financial Protection Bureau (CFPB) announced its enforcement action against Block. Customers who faced fraud or unresolved disputes with Cash App … Read more

How Narvar is Using AI to Revolutionize Post-Purchase Customer Experience

January 15, 2025 by Mintu

In today’s competitive retail environment, a successful business is no longer solely defined by the quality of its products or the affordability of its prices. With the increasing importance of customer experience, retailers are focusing on building long-lasting relationships with consumers. One of the most pivotal yet often overlooked aspects of the customer journey is the post-purchase experience. What happens after a customer clicks the “buy” button on an ecommerce website? The process of delivery, retention, and, if needed, returns, all play crucial roles in shaping customer loyalty and the retailer’s bottom line. This is where companies like Narvar have … Read more